At Kirmara, we aim to provide a seamless and enjoyable shopping experience. However, we understand that circumstances may arise that require order cancellations. Please review our cancellation policy for complete details.
1. How to Cancel an Order
To cancel your order, please follow these steps:
- Contact Us
- Email our customer service team at [email protected] immediately.
- Provide Details
- Include your order number and the reason for cancellation in your email.
- Eligibility
- If your order has not been shipped, we will process the cancellation and issue a full refund to your original payment method.
2. Refund Processing
- Processing Time: Refunds are typically processed within 3-5 business days, depending on your payment provider.
- Shipped Orders: If your order has already been shipped, it cannot be canceled. However, you can initiate a return after receiving the order. For more details, please refer to our Return Policy.
3. Order Cancellation by Kirmara
In certain situations, Kirmara may cancel your order. These include:
- Suspected Fraud: If fraudulent activity is detected.
- Pricing or Product Errors: Incorrect pricing or product information listed.
- Product Unavailability: If the item is out of stock.
- Shipping Restrictions: If delivery is not possible to your location.
In such cases, you will be notified promptly, and a full refund will be issued to your original payment method.
4. Price Adjustments and Discounts
- We do not offer price adjustments or apply discounts retroactively to orders that have already been placed.
- For questions about pricing or promotions, contact our customer service team before placing your order.
5. Contact Us
If you have any questions or need assistance with cancellations, please contact us:
- Email: [email protected]