At Kirmara, we aim to provide a seamless and enjoyable shopping experience. However, we understand that circumstances may arise that require order cancellations. Please review our updated cancellation policy tailored for PayPal refunds.

1. How to Cancel an Order

To cancel your order, please follow these steps:

Contact Us

Provide Details

  • Include your order number and the reason for cancellation in your email.

Eligibility

  • If your order has not been shipped, we will process the cancellation and issue a full refund to your PayPal account.

2. Refund Processing

Processing Time

  • Refunds to PayPal accounts are typically completed faster but may still take up to 10 business days to reflect in your account.

Shipped Orders

  • If your order has already been shipped, it cannot be canceled. However, you can initiate a return after receiving the order. For more details, please refer to our Return Policy.

3. Order Cancellation by Kirmara

In certain situations, Kirmara may cancel your order. These include:

  • Suspected Fraud: If fraudulent activity is detected.
  • Pricing or Product Errors: Incorrect pricing or product information listed.
  • Product Unavailability: If the item is out of stock.
  • Shipping Restrictions: If delivery is not possible to your location.

In such cases:

  • You will be notified promptly.
  • A full refund will be issued to your PayPal account.

4. Price Adjustments and Discounts

  • No Retroactive Adjustments: We do not offer price adjustments or apply discounts retroactively to orders that have already been placed.
  • Inquiries: For questions about pricing or promotions, contact our customer service team before placing your order.

5. Contact Us

If you have any questions or need assistance with cancellations, please contact us:

Thank you for shopping with Kirmara! We value your trust and are committed to providing a smooth shopping experience.