At Kirmara, we are committed to your satisfaction with every purchase. If you are not completely satisfied, we offer a 14-day return policy. Please review the updated details below for our return, refund, and exchange process tailored for PayPal refunds.
Return Policy
Eligibility for Returns
To qualify for a return, items must meet the following criteria:
- Be in their original condition, unused, and unworn.
- Include all original tags and be returned in the original packaging.
- Be accompanied by proof of purchase (receipt or order confirmation).
How to Initiate a Return
- Contact Us:
- Email [email protected] to request a return.
- Approval Process:
- Once approved, we will provide instructions on how and where to send your item.
- Important: Items sent back without prior approval will not be accepted.
Shipping Costs for Returns
- Customers are responsible for return shipping fees unless the return is due to a product defect or an error on our part.
Non-Returnable Items
- Sale items are not eligible for returns.
Refund Policy
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund.
- Approved refunds will be processed and issued to your PayPal account within 10 business days.
PayPal Refunds
- Refunds to PayPal accounts are typically completed faster but may still take up to 10 business days to reflect in your account.
Processing Times
- Refunds may take additional time to appear in your PayPal account depending on your bank or payment provider.
- If you haven’t received your refund within 15 business days of approval, please contact us at [email protected].
Exchange Policy
How to Exchange an Item
To exchange an item:
- Return the Original Item: Follow the return process outlined above.
- Place a New Order: Submit a new order for the desired replacement item.
Why? This is the fastest way to receive your replacement product.
Damages and Issues
Inspect on Delivery
- Please inspect your order upon delivery.
Report Issues
- If your item is damaged, defective, or incorrect, contact us immediately at [email protected].
- We will assess the issue and provide a resolution promptly, which may include a replacement or a refund.
Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, feel free to contact us:
- Email: [email protected]
We are here to assist you and ensure your satisfaction with every purchase. Thank you for shopping with Kirmara!