At Kirmara, we are committed to your satisfaction with every purchase. If you are not completely satisfied, we offer a 14-day return policy. Please review the details below to understand our return, refund, and exchange process.

Return Policy

Eligibility for Returns

To qualify for a return, items must meet the following criteria:

  • Be in their original condition, unused, and unworn.
  • Include all original tags and be returned in the original packaging.
  • Be accompanied by proof of purchase (receipt or order confirmation).

How to Initiate a Return

  1. Contact Us: Email us at [email protected] to request a return.
  2. Approval: Once approved, we will provide instructions on how and where to send your item.
    • Important: Items sent back without prior approval will not be accepted.

Shipping Costs for Returns

  • Customers are responsible for return shipping fees unless the return is due to a product defect or error on our part.

Non-Returnable Items

  • Sale items are not eligible for returns.

Refund Policy

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund.
  • Approved refunds will be processed and issued to your original payment method within 10 business days.

Processing Times

  • Refund processing times may vary depending on your bank or credit card provider.
  • If you haven’t received your refund within 15 business days of approval, please contact us at [email protected].

Exchange Policy

How to Exchange an Item

  • To exchange an item:
    1. Return the original item by following our return policy.
    2. Place a new order for the desired item.
  • Why? This is the fastest way to receive your replacement product.

Damages and Issues

  • Inspect on Delivery: Please inspect your order upon delivery.
  • If your item is damaged, defective, or incorrect, contact us immediately at [email protected].
  • We will assess the issue and provide a resolution promptly.

Contact Us

If you have any questions or concerns regarding returns, refunds, or exchanges, feel free to contact us at: