At Kirmara, we strive to provide a seamless shopping experience. Below are the details of our order, shipping, and delivery policies.

Order Confirmation

  • After placing an order, you will receive a confirmation email containing:
    • Details of the items ordered.
    • Your shipping information (e.g., country, street number, company name, unit).
  • Review Carefully: Please review this information and contact us at [email protected] immediately if corrections are needed.
  • Missing Confirmation Email: If you do not receive a confirmation email within 24 hours, check your spam/junk folder or contact us for assistance.

Shipping

Processing Times

  • Orders are typically processed within 6-7 business days.
  • During peak periods (e.g., holidays or sales events), processing times may be longer.

Pay Upon Delivery for Quality Assurance

  • Customers can pay upon receiving their order, ensuring they have the opportunity to inspect the quality of the product before making the payment.
  • This policy provides peace of mind and guarantees a hassle-free shopping experience.

Shipping Notification

Once your order is shipped, you will receive a Shipment Confirmation email with:

  • Your order number.
  • Carrier details.
  • Order status.
  • Tracking number(s) for shipped items.

Shipping Methods and Costs

Country Shipping Method Shipping Time Shipping Cost
US Standard Shipping Within 8-22 business days $20.99 USD
Worldwide Standard Shipping Within 15-30 business days $35.99 USD
  • Shipping times may vary due to customs inspections, weather, or peak periods.
  • In rare cases, delays of up to 5 business days may occur.

ayment Methods Available

We make your shopping experience convenient and secure. We accept a variety of payment methods, including Visa, MasterCard, PayPal, Stripe, and Cash on Delivery. Choose the option that works best for you and shop with confidence.

Tracking Your Order

  • Track your order using the tracking number provided in your Shipment Confirmation email.
  • Tracking Updates: It may take up to 24 hours for tracking updates to appear on the carrier’s website.
  • For international orders, local postal services will handle the delivery once the package reaches your country. Use the same tracking number to continue tracking on your local postal service’s website.

Note: Tracking is active for 60 days. After this period, we may not be able to assist with tracking inquiries.

Delivery

We take great care to ensure your order is delivered safely.

Damaged Items

  • If your order is damaged in transit, please contact us at [email protected] within 5 business days of delivery.
  • Provide photos of the damaged items, and if possible, report the issue to the carrier upon delivery.

Change of Shipping Address

  • If your order is being shipped to the wrong address, contact us at [email protected] as soon as possible.
  • Important Notes:
    • Orders are shipped to the address provided at checkout.
    • If a package is returned to us due to an incorrect or incomplete address, it can be re-shipped at your expense.

Important Notes

  1. Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to a quality issue.
  2. Force Majeure: In cases of natural disasters or other unforeseen circumstances, order processing and shipping may be delayed. We will process your order as soon as possible under these conditions.

Contact Us

If you have any questions or concerns, please contact us: